FAQS
Not sure? Need more information about how your So Scarlet menstrual underwear works? Below are answers to common questions our customers ask.
If you can't find your question below, feel free to contact us anytime via email: contact@so-scarlet.com
What are the shipping times for your products?
We take 2 to 4 business days to process your order and then 3 to 4 business days to deliver it to you.
What is your return policy?
We offer free returns and exchanges within 30 days of purchase, no questions asked!
How long can I wear my underwear?
We measure our underwear based on their absorption capacity. Our most absorbent models hold the equivalent of 4 tampons worth of liquid. For some customers, this means wearing them all day, while for others, it might mean having an extra pair handy for reinforcement.
How does AdopteMaCulotte work?
Adopte Ma Culotte underwear is designed to absorb your periods. Each pair is made with a patented design and our exclusive technology that absorbs your flow, wicks away moisture, controls odors, and prevents leaks - leaving you feeling fresh and dry.
How do I know what size to buy?
We recommend measuring your hips, as most of our models sit on the hips. Make sure to measure your hips at their widest point (including your behind!) to find the most accurate size for you! If you don't have a tape measure, you can use the size you're usually most comfortable with for your underwear. We recommend that the underwear fit snugly but not too tight to the point of being uncomfortable. For reference, you can check our Size Guide.
Your order still hasn't arrived?
If the delivery time has passed and you still haven't received your order, please let us know so we can quickly address this issue. Contact us via email: contact@adoptemaculotte.com
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our team is based in Sydney, Australia.
The product you received has a manufacturing defect?
First of all, we apologize for this incident. We care about the quality of our products and the full satisfaction of our customers. Unfortunately, if despite our efforts, a product defect has occurred and it's yours, we will fix it. Contact us via email: contact@adoptemaculotte.com
Do I wear these with a tampon, cup or pad?
Eco briefs are a complete replacement for other leak management products. There is no need to use anything else in conjunction with them, even on your heaviest days, with our heavy and super absorbency briefs holding up to 60 ml. If you do like to wear a menstrual eco cup, you can choose light or moderate absorbency underwear, to wear as a backup for when your cup overflows. Refer to our Know Your Flow page, for more guidance.
Eco pads are also a complete replacement for other period and lbl products, with 4 layer Eco-tech designed to provide absorbency up to 100 ml.
What size is right for me?
We recommend taking your normal underwear size.
Do I need to wash them before wear?
Yes, we recommend washing your period underwear and eco pads before the first time you wear them to help prime the 4 layer eco technology.
What does it feel like wearing them?
Our eco briefs feel just like regular underwear! The absorbent gusset was designed to be comfy and discreet, never bulky or heavy. Just choose your favourite style of underwear and you are good to go!
Eco Pads are soft and comfortable and clip into your regular underwear to keep them in place. They use ‘dry touch’ technology to keep you feeling dry, even with heavy flows. Please monitor and if you start to feel ‘wetness’, please change your eco briefs or eco pads.